Refunds are applicable only for products received fully damaged, broken, or completely non-functional where the damage is confirmed to be attributable to the company or transit process.
Refund Approval
A refund will be initiated only after the product has been received and successfully verified by our Quality Team.
Refund Eligibility
To qualify:-
· The damage must be reported within 48 hours of delivery.
· A clear and continuous unboxing video must be submitted.
· The video must establish that the product was damaged at the time of delivery and that the damage was not caused by the customer.
· The customer must self-ship the damaged product to our designated warehouse at their own expense, where required.
· The returned product will be inspected by our Quality Team.
Refunds will be initiated only after the product has been received and successfully verified by our Quality Team. Approved refunds for prepaid orders will be processed to the original payment method, while eligible refunds for Cash on Delivery (COD) orders will be processed to the bank account details provided by the customer. All approved refunds will be processed within 5 business days, subject to applicable payment-processing timelines.
Refund Exclusions
Refunds will not be provided for:
- Minor scratches or dents.
- Cosmetic damage that does not affect functionality.
- Misuse or negligence.
- Accidental damage.
- Liquid or moisture damage.
- Unauthorized modifications or repairs.
- Damage caused after delivery.
- Products that remain functional despite minor or partial damage.
Submission of an unboxing video does not automatically guarantee a refund. All claims are subject to verification and approval.
