Standard Warranty
Our eligible electronic products carry a 6-month warranty from the invoice date, subject to the terms and conditions of the applicable product.
The warranty primarily covers manufacturing defects and does not automatically cover physical or accidental damage.
Warranty Claim Process
Customers must contact Customer Care and provide the required purchase and product details.
Depending on the nature of the issue, we may request:
- Invoice/order details.
- Warranty information.
- Product photographs or videos.
- Warranty card photograph which is provided inside the box.
- Pickup handover video, where applicable.
Our Quality/Technical Team will evaluate the issue and determine the appropriate resolution.
Warranty Exclusions
Warranty coverage does not apply to damage or issues resulting from:
- Accidental damage.
- Physical damage.
- Liquid or moisture exposure.
- Improper use or handling.
- Unauthorized repairs or modifications.
- Normal wear and tear.
- Damage caused by accessories or equipment not approved for use with the product.
- Any damage caused after delivery by the customer.
Out-of-Warranty Service
For products outside the applicable warranty period, any available repair or service will be subject to inspection, serviceability, and applicable charges.
For eligible service/replacement requests after 7 days from the date of purchase, customers may be required to self-ship the product to our designated warehouse at their own expense.
An out-of-warranty technical issue does not automatically qualify the product for free replacement or service.
