Eligibility for Replacement
Returns will not be accepted for reasons related to personal preferences, such as dissatisfaction with the product’s appearance, sound quality, or fit.
Returns are accepted only in case of the following issues:
1. Wrong product received
2. Product not working (defective on arrival)
Replacement Claim
1. Proof Required: Please provide a pickup handover video and an unboxing video for warranty or replacement claims.
2. Replacement Claim: Please share the required product video with our Customer Care team. Our Quality Team will review it and provide an update within 24–48 hours.
3. Standard Warranty: Covers manufacturing defects for 6 months from the invoice date.
For replacement requests made after seven 7 days from the date of purchase ordered from the website, customers must arrange and bear the cost of shipping the product to our designated warehouse.
4. Out of warranty: If a product that is out of warranty , reflects a technical issue the customer cannot avail the service , replacement is not possible in such cases.
4. Return Shipment :
Once the repair, replacement, or service process has been completed, the serviced product will be shipped back to the customer’s registered delivery address.
Customers may receive shipment tracking details via email, SMS, or the support portal.
Delivery timelines depend on logistics partner operations and geographic location.
How to Request a Return/Replacement
Contact our customer care at info@inear.in or WhatsApp us at +916262515000 within 48 hours of delivery.
Ensure the product is in its original condition with all accessories, packaging, and invoice.
